- Instrument Pre-Purchase Services: Instrument Configuration and sizing, instrument/application compatibility, and budget/performance optimization;
- Instrument Post-Purchase Services: Installation, commissioning, User Training
- Consulting: Methods Development and Validation, Methods Optimization, Laboratory Design and Setup; Developing instrument specifications.
- Compliance Services: Instrument calibration and performance validation for compliance with regulatory requirements and international standards.
- Technical Support: Technical audit and diagnosis, Software upgrades, Firmware upgrades, Applications assistance, Telephone Assistance, Preventive Maintenance, Instrument Troubleshooting and Repairs.
- Training and Education: General and customized instrument and/or application training across instrument platforms which includes:
- Instrument Operation and Maintenance Training
- Instrument Qualification and Validation Training
- Validation of Analytical Methods Training
- GLP for Analytical Laboratories Training
- Applications Training
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