Running your daily laboratory operations is a matter of accuracy and efficiency. When you consider outsourcing for instrument calibration, it is important to take the matter seriously.
You need to hire an instrument calibration provider you can truly trust. Certifications in calibration services are only part of what makes a provider worth your investment. Certifications are a vital official approval, but a provider will need your approval, too. Don’t make the mistake of holding back when it comes to investing in the proper instrument calibration. The success of this task can make or break your lab’s operations. Below are the things to do when hiring the best provider to suit your lab’s needs;
A. Start By Researching Their Online Presence
These days, it seems as though everyone is connected to a digital device throughout their day. Successful, trustworthy companies know this well. They’ve learned how to make the most of this new digital marketplace. Your potential instrument calibration provider should be no different. The fact is that statistics state there are over 200 million active websites on the Internet right now. Any company who is dedicated to its trade is going to be online and actively engaged.
When you are considering a provider, you need to feel comfortable with the online presence they have established. That is a great start to trusting them with your important lab equipment.
One way to know of a provider’s ability is by whether or not they’re certified. Proper certifications should be proudly displayed on their website. If they don’t have a certification displayed, you should probably move on. Start by checking out their website. Is it engaging, and can you tell that it’s been updated on a regular basis? A high-quality website is a good indication that the calibration provider is dedicated to their business.
Next, can you find your potential calibration provider on social media? Social media is a great tool for modern businesses to interact with customers. Check into your potential provider’s engagement online to get a good idea of their overall dedication to their customers.
B. Make Sure Your Instrument Calibration Provider Knows What They’re Talking About
Don’t be afraid to offer your potential calibration provider plenty of questions. Do so from your very first interaction with them, in fact you deserve to trust in their knowledge and expertise in instrument calibration.
Your lab equipment is likely sensitive and significant. Don’t trust just anyone to calibrate it – or even operate it – for you. You need to feel comfortable when someone handles your expensive and important lab instruments. Your provider should be able to talk you through the entire process they plan to implement. Plus, they should showcase a solid understanding of industry standards and expectations. You take your lab seriously, so your calibration provider should, too.
C. Can They Offer You a Customizable Calibration Solution?
Every lab is unique in one way or another. A proper instrument calibration provider will prove they understand this. They should be willing and able to provide you with a customized calibration solution.
This will be evident if the provider is thorough in discerning your lab’s calibration needs. You might have a ton of instruments, or you might only have a few. Either way, your solution should be adjusted to meet your lab’s needs.
D. Your Instrument Calibration Provider Should Have Top-Quality Customer Service
You have a lot to worry about when managing your lab. It might seem as though your to-do list will never end. That’s okay, though, because you love the work you do. Still, you overcome many challenges on a regular basis. Stress levels can be high when the responsibility of maintaining your lab is on your shoulders. Don’t let extra stressors affect your routine or your personal health.
That means that you deserve to have positive, beneficial interactions whenever you can. This includes even when you interact with your instrument calibration provider. There’s no need to work with a provider who does not have your lab’s ultimate needs as a priority. When you interact with a potential calibration provider, how do you feel? Does their customer service make you feel important? Does it seem like you’re a waste of their time?
Make sure your calibration provider only provides top-quality customer service. Don’t worry about moving on if they aren’t willing to prove their dedication to your needs..
E. Do They Have a Positive Reputation?
You need to make sure you are comfortable with any business you end up working with. Your instrument calibration service provider should be no exception. The good news is that with a little research, you can get a good idea of any company’s reputation.
Start by reading any available online reviews from previous customers. If there have been mostly positive experiences, you can trust that provider. Plus, a quick Google search can show you whether or not your potential calibration provider has ever gotten in legal trouble. You don’t want to work with a company who has a history of unethical or sloppy practices. You deserve to trust them, so don’t be afraid to snoop around for some information.
Find Your Optimal Calibration Provider Today
You should now have a pretty good idea of what to expect when hiring a proper instrument calibration provider. Being able to trust someone else with your lab’s equipment is no laughing matter.
We know how important it is to keep up with the industry’s latest expectations. We offer certified calibration services that your lab needs. We encourage you to contact us today to get started on your equipment calibration and maintenance needs.
For any inquiries, kindly reach us on [email protected]
Posted by Oluwakemi Adi